Meet Our Team

The ProCare team is ready to serve you, and we take pride in our service and dedication to the local community. This area will be updated quarterly to highlight our team members.

Office Manager – Karen Heffner

Karen is the Office Manager at ProCare Medical Company, and as such, oversees the accounting and record-keeping functions of the company.  She handles the financial aspects including invoicing and bill payment, and has held that role in this industry for 15 years.

A native of Lebanon County, she moved to Ephrata eight years ago.  She is very active in her church as a member of committees, teams, and small groups.  Additionally, she volunteers at the Good Samaritan Shelter for women and children where she is a mentor, budget coach, and house manager.



Homecare Project Manager and Care Advisor


Justin Bond is the Project Manager for home modifications and accessibility.  With 15 years of experience, Justin provides the sales and coordination of the construction documents for the projects.  From intake to signing of the contract, he is available to discuss questions on the design, construction, and specifications of materials being used for the projects.  Justin has residential design experience, drafting experience in both commercial and residential construction, carpentry experience, and studied in Thaddeus Stevens College’s Architectural Technology program.  A native of eastern PA, he has extensive experience with disability design and construction, and over 25 years as a caregiver and volunteer for family and friends with disabilities.  Justin can be reached at 717-435-0850 or

Construction and Installation Manager


Guy Burkholder is the construction manager for home modifications and accessibility projects. With over 9 years of construction experience, Guy provides coordination and project management of the construction work, with a keen eye on the details for a timely and successful project. From scheduling to the final closeout, he is available for any questions as we transform drawings and concepts into a finished project. Guy has both commercial and residential construction management experience, and studied in the Drexel University’s Construction Management program. A native of central PA, he has been co-owner of a remodeling company, and also has a background in social work. Guy can be reached at 717-405-1222 or

Sales Coordinator


Joe Chesnutt is the inside sales and dealer coordinator at ProCare Medical. For day to day operations, Joe is a valuable part of the support team, generating quotes and answering product questions. Joe started in the industry in 2001, and has experience in lift, bathing, and shower chair companies, both at the manufacturer and dealer level. His experiences includes business development, contract and vendor management, and marketing.

Outside of work, Joe and four of his high school classmates co-founded the Corsair Blue Jazz Orchestra , a Glen Miller style Big Band that’s been called the “best big band west of Philadelphia”. Joe is a trumpet player, and recently joined “Back in Motion”,  an old school R&B and soul/funk horn band.

Joe is a Marine Corps Veteran and Lancaster Native and lives here with the true passions of his life, his wife and 2 children.


As a loss control consultant, I have relied on ProCare Medical as a company to provide equipment to keep staff and residents safe.


-- Laurie Deitrich, Murray Securas

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